Carrier Infinity Touch Control – User Manual
A complete guide to the Infinity Touch Control thermostat, covering programming, Wi-Fi setup, system control, and advanced features like comfort profiles and fan speed adjustments. Ideal for homeowners and technicians to optimize system performance.
Carrier Infinity Touch — Troubleshooting
Thermostat not powering on
Possible cause:
No HVAC power or tripped circuit breaker
Solution: Check breaker, HVAC power supply, and wiring connections
Wi-Fi connection issues
Possible cause:
Incorrect network settings or router issues
Solution: Verify Wi-Fi credentials, reset network on thermostat, and ensure router is functional
AC not activating
Possible cause:
Wrong system mode or wiring issue
Solution: Set system to COOL, check wiring and fuses, verify thermostat configuration
Heater not engaging
Possible cause:
Furnace safety lockout or thermostat misconfiguration
Solution: Reset furnace lockouts and verify thermostat settings
Fan running continuously
Possible cause:
Fan set to ON instead of AUTO
Solution: Change fan mode to AUTO for normal cycling
Frequently Asked Questions
Why does my AC fan keep running? +
If the fan setting is ON, it will run continuously. Change it to AUTO to cycle with your system’s heating or cooling.
How do I reset the Infinity Touch thermostat? +
Go to Settings → Reset → select “Factory Reset” or “System Reset” to restore the thermostat. This resolves minor errors and communication issues.
The screen is blank. What should I check? +
Check that the thermostat is receiving 24V AC power. Inspect circuit breakers, fuses, and wiring connections.
Can Infinity Touch control multiple zones? +
Yes, it supports multi-zone systems. Configure each zone in the thermostat settings for precise control and comfort.
How do I set schedules for energy savings? +
Use the Schedule menu to program daily or weekly temperature settings for each zone, optimizing comfort and efficiency.
Why is my thermostat showing an error code? +
Error codes indicate sensor, wiring, or system issues. Refer to the Infinity Touch manual for code definitions and troubleshooting instructions.
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